Policy Information

Terms & Conditions

When visiting the student teaching Clinic at Endeavour it is important that you understand the following terms and conditions:

• This is a teaching clinic, not a medical practice
• The teaching clinic is supervised by a qualified practitioner of the modality
• All treatments are performed by students and supervised by qualified practitioners
• Consultations/treatments may take up to 90 minutes.
• As this is a teaching clinic it may not be possible to see the same student practitioner at each visit, however, all efforts to facilitate this will be made.
• After taking a case history the student practitioner(s) will consult with their supervisor to determine a therapeutic strategy for your care.
• The Student practitioner(s) will then explain the treatment plan to you and seek your consent.
• At any time during your visit you can request to see the supervising practitioner.
• At any time you may choose to terminate the clinic visit.
• The supervising practitioner may visit during your consultation and/or treatment.
• Your de-identified case notes may be used for teaching or research purposes.
• The physical examination you receive may involve partial undressing and having the student practitioner palpate(touch) you.
• Payment may be made in advance or prior to treatment commencing.
• Cheques are not accepted.
• Any products dispensed are non refundable.
• Treatments and products are priced at below market rate. No further discount applies.
• Treatments are not eligible for health fund rebate, as they are not performed by registered health professionals.

Cancellation Policy

We respect that you time is valuable and we appreciate that you understand ours is too.

We have a 24 hour cancellation policy. Any cancellations that occur 24 hours before treatment are able to rebook at no additional cost to the client. Any cancellations that occur within the 24 hour period will result in a loss of consultation fees.

Patient Privacy

All client records at our clinics are treated with confidentiality and in accordance with legal and ethical requirements.

In accordance with Health Records Act of the Australian states and the Freedom of Information Act 1982, individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing using the 'Client Access to Health Information' Form available at Reception.

Evidence of identity of the person will be required. A driver's license, pension card, student card, Medicare card or similar identification bearing a specimen signature will normally be acceptable.

Processing of the request cannot begin if any of the requested information is not supplied. A fee may be applicable for accessing information contained in client files. Fees are based on the costs involved for checking the information and preparation of the information for release (e.g. photocopying etc.).

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Healthcare Menu

This easy reference clinic health care menu details some of the most commonly presented health problems and provides a treatment recommendation that will best address the patient’s concerns.

It's about making health care accessible and helping patients to understand, and be part of the healing process.

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